Privacy Policy

Effective Date: January 1, 2026 · Applies to elitenestsystem.com

1. Introduction

Elite Nest System LLC ("Elite Nest System," "we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect when you visit elitenestsystem.com, request a consultation, subscribe to our newsletter, or otherwise interact with us — and how we use, protect, and share that information.

2. Information We Collect

a. Information you provide voluntarily: When you complete our booking form, contact form, or newsletter signup, we collect your name, email address, phone number, project location (city and state), budget range, service interest, and any project details you choose to share.

b. Information collected automatically: Like most websites, we may receive standard technical data when you visit — IP address, browser type and version, device type, pages visited, time spent on pages, and referring URLs. This information helps us understand how the site is used and improve it.

c. Cookies and similar technologies: We use essential cookies to make the site function and analytics cookies to understand visitor behavior. You may disable cookies in your browser settings; the site will remain fully usable.

3. How We Use Your Information

• To respond to your consultation or contact requests and prepare your fixed-price proposal;
• To schedule in-home consultations and manage your renovation project;
• To send our monthly newsletter — only if you subscribed, with a working unsubscribe link in every email;
• To improve our website, services, and customer experience;
• To comply with legal obligations, resolve disputes, and enforce our agreements.

We do not sell, rent, or trade your personal information to third parties for marketing purposes. Ever.

4. Sharing of Information

We share personal information only in these limited circumstances: with service providers who help us operate our business (e.g., email delivery, scheduling, CRM tools) under strict confidentiality obligations; with subcontracted licensed trades working on your project, limited to the information necessary; and when required by law, legal process, or to protect our rights and safety.

5. Data Retention

We keep inquiry and project information for as long as needed to provide our services, honor warranties, and satisfy legal, accounting, and tax requirements. Newsletter subscriber data is retained until you unsubscribe.

6. Data Security

We use industry-standard measures — including encrypted connections (HTTPS/TLS), access controls, and limited data retention — to protect your information. No method of transmission over the Internet is 100% secure, but we review and update our safeguards regularly.

7. Your Privacy Rights

United States (CCPA/CPRA and state laws): California and other state residents may have the right to know what personal information we hold, request deletion, request correction, and opt out of any "sale" or "sharing" of personal information. We do not sell personal information.

European Union / UK (GDPR): You have the right to access, rectify, erase, restrict, or port your data, and to object to processing. Where we rely on consent (e.g., newsletters), you may withdraw it at any time.

To exercise any right, email info@elitenestsystem.com. We respond within 30 days.

8. Marketing Communications

Every marketing email we send includes a clear unsubscribe link, and requests via our unsubscribe page are honored promptly. Consultation-related communications (transactional messages about your project) are not marketing and may continue while your project is active.

9. Third-Party Links

Our website may link to third-party sites (e.g., social media profiles). We are not responsible for the privacy practices of those sites; we encourage you to review their policies.

10. Children's Privacy

Our services are directed to adults. We do not knowingly collect personal information from children under 13 (or under 16 in the EEA). If you believe a child has provided us information, contact us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised effective date. Continued use of the site after changes constitutes acceptance.